FAQs

Hi, creative hooman! 🀎 Here are answers to the questions we get asked the most. Can't find what you need? Send us a message and our team will help you out.

πŸ›’ Ordering & Payment

How do I order?

See our How to Order page for the full guide.

What payment methods do you accept?
  • 🏦 UnionBank (bank transfer)
  • πŸ’™ GCash
  • πŸ’³ Credit/debit cards (Visa, Mastercard) via PayMongo
  • πŸ“± E-wallets via PayMongo: Maya, GrabPay, ShopeePay
  • πŸ”³ QR Ph and online banking via PayMongo
How long do I have to pay for my order?

We hold unpaid website orders for 48 hours. If we haven't received your payment by then, we'll email you a reminder, and the order will be cancelled 6 hours after that reminder.

Do you issue sales invoices?

Yes, we do! 🧾 If you need the invoice under your company or registered name, just give us your details:

  • In your cart, tick "I need a sales invoice" and fill in your registered name, address, and 12-digit TIN (numbers only; if your TIN has 9 digits, add 000 at the end), or
  • Email us at pangbalotphsales@gmail.com with your order number and invoice details.

πŸ“ Pick-up & Shipping

Where and when can I pick up my order?
  • πŸ“ Las PiΓ±as City, beside LTO Las PiΓ±as. Pin location: "PANGBALOT PH"
  • ⏰ Monday to Friday, 1PM–5PM
  • ⚑ Order by 3:30PM for same-day pick-up
  • Please wait for our confirmation before booking your pick-up.
Do you deliver within Metro Manila?

Metro Manila orders placed on our website are for client pick-up. You can pick up personally or book your own courier (Lalamove, Grab, etc.). The courier fee depends on your location.

Prefer door-to-door delivery? You can order through our Shopee or TikTok Shop store, and they'll handle the delivery.

Do you ship to the provinces?
  • Yes! At checkout, choose "Provincial: shipping fee to follow", or message us first.
  • We ship via Shopee courier. The fee is usually β‚±300–₱2,000, depending on the weight and size of your order.
  • Estimated arrival is 2–14 days from pick-up.
  • If you're near enough for same-day couriers (e.g. Cavite, Laguna, Bulacan, Rizal), you can also book your own pick-up.
  • Alternatively, all our on-hand items are also available on our Shopee and TikTok Shop stores, which deliver nationwide.

See our Shipping policy for details.

Can I visit your HQ to see the boxes?

Yes! Please book a visit at least 2 hours before your preferred time so our team can prepare for you.

πŸ“¦ Products & Sizes

What unit are your box sizes in?

All sizes are in INCHES, following L x W x H (Length Γ— Width Γ— Height).

Who makes your kraft boxes?

Every kraft box is handmade from scratch to finish by our partner locals in Laguna πŸ‡΅πŸ‡­

Can I personalize my boxes?

Yes! Perfect for weddings, birthdays, brand packaging, and corporate / PR boxes 🀎

Can you make a box that's not in your catalog?

Yes! We make custom boxes in your preferred size, color, and design. Production lead time is 10–20 days.

πŸ’° Bulk Orders

Do you have bulk discounts?

Yes! On selected boxes:

  • πŸ’° 5% off at 12+ pcs
  • πŸ’° 10% off at 24+ pcs
  • πŸŽ„ Letter boxes and holiday boxes: 5% off at 6+ pcs, 10% off at 12+ pcs
  • πŸ”€ Mix and match sizes within the same group
  • ⚑ Applied automatically at checkout

See our Bulk Orders guide.

πŸ” Returns & Exchanges

What if my item is defective or incorrect?

Please message us within 1 day of receiving your order, with photos, so our team can check and help you.

Can I exchange an item if I changed my mind?

Exchanges are on a case-to-case basis. The item must be unused and in good condition, and return and replacement shipping fees are shouldered by the client. Refunds are not generally available for change-of-mind requests. See our Returns, Exchanges & Refund Guide.

πŸ’¬ Contact

How can I reach you?