Return, Exchange & Refund Policy

 

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💸 REFUND

We do not allow refunds for change of mind 🥺🙏🏻
Please double-check your orders before checkout or pick up.

Don’t worry — our team is always here to help with any questions before you order 🤍

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🔁 EXCHANGE

 

• FOR DEFECTIVE ITEMS

• If you receive a defective item, please message us within 1 day after pickup from our HQ so our team can review the concern.
• Kindly note that damages caused by courier mishandling during transit are beyond our control and may not qualify for exchange approval.

• FOR CHANGE OF MIND

• We may allow exchanges for change of mind on a case-to-case basis 🤍
• Conditions:
  • The item must be unused and returned in good condition
  • Returned items will still be subject to inspection and approval before exchange
  • Shipping fees for returning the item and sending the replacement back will be shouldered by the client

 

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📦 NOTE

All orders are packed with care 🤎

However, deliveries handled by third-party couriers (Shopee, Grab, Lalamove, etc.) are beyond our control, so we cannot guarantee the handling of parcels once shipped out.

 

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